Privacy Policy

Welcome to global-retailer.com!

Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information, particularly in relation to our shipping processes and delivery times within Hong Kong SAR, China.

1. Information We Collect

To ensure smooth processing and delivery of your orders, we collect the following information:

• Personal Details: Name, email address, phone number, and shipping address to fulfill and deliver your orders.
• Payment Information: Credit/debit card details and billing address, securely processed to complete your transactions.
• Order History: Details of your previous orders to improve your shopping experience and assist with any future queries or returns.

2. How We Use Your Information

We use your information to enhance your shopping experience and ensure timely delivery:

• Order Fulfillment: To process and deliver your orders accurately, including providing you with a delivery timeframe of 7 to 14 business days.
• Customer Communication: To update you on your order status, address any questions or concerns, and inform you of any shipping delays.
• Service Improvement: To analyze and improve our shipping processes based on your feedback and order data.

3. Sharing Your Information

We share your information only with trusted partners to deliver your orders:

• Courier Partners: Your shipping details are shared with our reliable courier partners to ensure timely and safe delivery within Hong Kong SAR, China.
• Payment Processors: Your payment information is securely handled by our payment gateways for transaction processing.

4. Your Data Security

We are committed to protecting your data:

• Secure Transactions: We employ advanced security measures to protect your payment and personal information during transactions.
• Data Protection: Your personal data is stored securely and protected from unauthorized access.

5. Your Rights

You have control over your personal information:

• Access and Update: You can access the personal information we hold about you and request updates or corrections if needed.
• Data Deletion: You can request the deletion of your personal data, subject to any legal obligations.
• Opt-Out: You can choose to opt-out of receiving promotional communications from us.

6. Delivery Time

We strive to deliver your orders within 7 to 14 business days from the date of order confirmation. Delivery times may vary based on your location within Hong Kong SAR, but we aim to ensure timely and efficient delivery.

7. Changes to Our Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review the policy periodically.

8. Contact Us

If you have any questions or concerns regarding your privacy or this policy, please contact us at info@global-retailer.com. We are here to assist you and ensure a secure and satisfying experience.