Shipping Policy

At global-retailer.com, we are dedicated to delivering your orders promptly and securely to your doorstep in Hong Kong SAR, China. This Shipping Policy outlines the details of how we handle the delivery of your orders to ensure a smooth and transparent process.

1. Delivery Time

We aim to deliver your products within 7 to 14 business days from the date of order confirmation. Delivery times may vary depending on your location within Hong Kong SAR, but our priority is to ensure you receive your order as quickly as possible.

2. Shipping Charges

• Standard Shipping: We offer standard shipping across Hong Kong SAR. Shipping charges will be calculated at checkout based on the weight and dimensions of your order.

3. Order Processing

• Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional events, processing times may be slightly extended, but we will keep you informed of any delays.
• Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking details, allowing you to monitor your shipment’s progress.

4. Delivery Process

• Courier Partners: We collaborate with reliable courier services across Hong Kong SAR to ensure that your package is delivered safely and on time. The courier partner for your order will be selected based on your delivery location and the nature of the product.
• Delivery Attempts: Our courier partners will attempt delivery to the provided address. If no one is available to accept the package, a re-attempt will be made, or a notification will be left for alternative arrangements.

5. International Shipping

If you are ordering from outside Hong Kong SAR, please note:

• Customs and Duties: Import duties and taxes may apply once the package reaches your destination country. These charges are the responsibility of the recipient.
• Extended Delivery Time: International orders may take longer to arrive due to customs processing times and local courier services. We will provide an estimated delivery time at checkout.

6. Delivery Issues

• Delayed Deliveries: While we strive to meet our delivery timelines, delays may occur due to unforeseen circumstances such as weather conditions, customs clearance, or courier delays. We will keep you informed and work to resolve any issues promptly.
• Lost or Damaged Packages: If your package is lost or arrives damaged, please contact our customer support immediately at info@global-retailer.com. We will coordinate with our courier partners to resolve the issue and ensure your satisfaction.

7. Address Changes

To avoid any shipping delays, please ensure your delivery address is accurate before finalizing your order. If you need to change your address after placing an order, contact us as soon as possible. Address changes may not be possible once the order has been processed.

8. Contact Us

If you have any questions or concerns regarding your shipping, please feel free to reach out to us at info@global-retailer.com. We are here to assist you and ensure a smooth and pleasant shopping experience.